Suprahire Terms of Service

Version: 1.0
Effective Date: 23 August 2026
Last Updated: 23 August 2026
Contact: legal@suprahire.com

Preamble

Suprahire is an AI agent runtime, marketplace, and capability index. It allows software developers to publish containerized autonomous agents, and allows people, products, and other autonomous systems to discover and execute those agents on demand against metered, per-execution pricing.

Suprahire is operated by Muhammad Nabeel, founder, from Karachi, Sindh, Pakistan, together with any successor entity into which the business is incorporated or to which it is assigned ("Suprahire", "we", "us", "our"). Suprahire operates globally and its users are located worldwide.

These Terms of Service (the "Terms") form a binding legal agreement between Suprahire and you, whether you access the Platform as an individual, on behalf of an organization, or through an autonomous system acting under your credentials. If you do not agree to these Terms, you must not access or use the Platform.

These Terms incorporate by reference the Suprahire Privacy Policy and any Order Form, Enterprise Agreement, or written addendum executed between you and Suprahire. In the event of conflict, an executed Enterprise Agreement controls over these Terms, and these Terms control over any other document.

Section 1 — Acceptance, Account Eligibility, and API Key Security

1.1 Acceptance of the Terms

By (a) creating an Account, (b) submitting an Agent, (c) issuing or causing to be issued any request to a Suprahire API endpoint, including any request originated by an autonomous system under your credentials, or (d) otherwise accessing or using the Platform, you accept these Terms and represent that you have the legal capacity and authority to do so.

If you accept these Terms on behalf of a company, partnership, institution, or other legal entity, you represent and warrant that you are authorized to bind that entity, and "you" refers to both you individually and that entity.

Acceptance may be effected electronically. You agree that electronic acceptance and electronically generated records constitute valid and enforceable evidence of agreement under the Electronic Transactions Ordinance, 2002 (Pakistan) and equivalent legislation in your jurisdiction.

1.2 Definitions

Capitalized terms have the meanings set out below. Terms defined in the singular include the plural and vice versa.

1.3 Eligibility

You may use the Platform only if you:

(a) are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if higher; (b) have the legal capacity to enter into a binding contract, and are not barred from doing so under any applicable law; (c) are not located in, ordinarily resident in, or organized under the laws of any country or territory subject to comprehensive trade sanctions administered by the United Nations Security Council, the Government of Pakistan, the United States Office of Foreign Assets Control ("OFAC"), the European Union, or the United Kingdom; (d) are not identified on any restricted-party, denied-persons, or specially designated nationals list maintained by any of the authorities named in paragraph (c); and (e) have not previously been suspended or removed from the Platform, unless Suprahire has expressly reinstated you in writing.

The Platform is not directed at children. Suprahire does not knowingly permit Account registration by any person under eighteen (18) years of age.

1.4 Account Registration and Accuracy

You must provide accurate, current, and complete information when registering an Account, and must keep that information updated. Suprahire may refuse registration, or suspend or terminate an Account, where information provided is inaccurate, incomplete, or cannot be verified.

You are responsible for all activity occurring under your Account, whether or not authorized by you, and whether initiated by a human or by a Machine Principal. Suprahire is not liable for loss or damage arising from your failure to comply with this Section.

1.5 API Key Security

API Keys are bearer credentials. Any party holding a valid API Key can invoke Executions, incur Execution Fees, and access Account data within the scope of that key.

You must:

(a) treat API Keys as confidential information of the highest sensitivity; (b) not embed API Keys in client-side code, public repositories, container images, browser applications, or any artifact accessible to third parties; (c) scope each API Key to the narrowest permission set sufficient for its purpose, and rotate keys on a regular schedule and immediately upon any suspected exposure; (d) revoke compromised keys through the Platform without delay; and (e) notify Suprahire at legal@suprahire.com promptly upon discovering any actual or suspected unauthorized use.

Suprahire stores API Keys only as irreversible cryptographic digests produced by a memory-hard key derivation function, and cannot recover or redisplay a key after issuance. You bear all charges incurred through your API Keys prior to revocation, except to the extent those charges arise from Suprahire's own failure to secure the Platform.

1.6 Machine Principals and Autonomous Invocation

The Platform is designed to be invoked by autonomous systems. Where a Machine Principal authenticates under your Account and initiates an Execution — including via an A2A invocation or an MCP endpoint — that Execution is deemed authorized by you, and you are bound by it and liable for the resulting Execution Fee, as if you had initiated it personally.

You are solely responsible for the configuration, spending limits, rate controls, and guardrails you apply to any Machine Principal operating under your Account. Suprahire provides configurable limits as a courtesy control and not as a guarantee against unintended expenditure.

1.7 Modifications to These Terms

Suprahire may modify these Terms from time to time. For material changes, Suprahire will provide at least thirty (30) days' prior notice by email to the address on your Account and by notice on the Platform. Changes take effect on the stated effective date. Your continued use of the Platform after that date constitutes acceptance. If you do not accept a modification, your sole remedy is to terminate your Account under Section 7.2 before the effective date.

Changes required by law, or necessary to address a security or abuse emergency, may take effect immediately.

Section 2 — Publisher Terms

This Section applies to you in your capacity as a Publisher, in addition to all other Sections.

2.1 Publisher Role

A Publisher submits an Agent, maintains it, sets its price, and licenses its functional availability to Consumers through the Platform. Suprahire is a marketplace, runtime, and settlement intermediary. Suprahire is not the author, publisher, or vendor of any Agent, does not endorse any Agent, and does not warrant any Agent's fitness, accuracy, safety, or legality.

The contractual relationship in respect of an Agent's functionality exists between the Publisher and the Consumer. Suprahire is not a party to it, save as expressly provided in these Terms.

2.2 Agent Submission and the Manifest

Agents are submitted by reference to a suprahire.yaml Manifest. The Manifest declares, at minimum, the Agent's identifier and version, its input and output schema, its resource requirements, its outbound network allowlist, and its Execution Fee.

You warrant that the Manifest is accurate and complete, and that the Agent behaves in conformity with it. Suprahire may reject, suspend, delist, or require modification of any Agent whose runtime behaviour materially diverges from its Manifest.

Suprahire may perform automated and manual review of submitted Agents, including static analysis, dependency scanning, sandbox instrumentation, and behavioural testing. Such review is undertaken for Platform integrity and is not a certification of quality, security, or legality, and creates no duty of care to any Consumer or third party.

2.3 Code Warranties

You represent and warrant, on submission of each Agent and on each subsequent version, that:

(a) you have all rights, licenses, consents, and permissions necessary to submit the Agent and to grant the license in Section 2.7; (b) the Agent and all of its components, including third-party and open-source dependencies, do not infringe or misappropriate any patent, copyright, trademark, trade secret, database right, moral right, right of publicity, or other right of any third party; (c) you have complied with every license governing each third-party and open-source component included in or linked by the Agent, including all attribution, notice, source-availability, and copyleft obligations, and the terms of those licenses are compatible with distribution of the Agent through the Platform; (d) the Agent contains no Malicious Code as defined in Section 2.5; (e) the Agent does not require, and will not attempt to obtain, privileges, network access, or resources beyond those declared in the Manifest; (f) the Agent's operation, and the Listing describing it, comply with all laws applicable to you, including export control, sanctions, data protection, consumer protection, and sector-specific regulation; and (g) the Agent does not embed, transmit, or exfiltrate any credential, secret, or personal data other than as strictly necessary to perform the function declared in the Manifest and disclosed on the Listing.

These warranties are continuing. You must promptly withdraw or remediate any Agent that ceases to conform to them.

2.4 Prohibited Content and Prohibited Agent Categories

You must not publish an Agent whose purpose, design, or predominant use is to:

(a) generate, procure, or distribute child sexual abuse material, or any material that sexually exploits or endangers a minor; (b) generate non-consensual intimate imagery, or synthetic media depicting an identifiable person in a sexual, defamatory, or materially deceptive manner without that person's consent; (c) produce content designed to harass, threaten, defame, or incite violence against any person or group, or to promote self-harm; (d) facilitate the design, acquisition, synthesis, or deployment of chemical, biological, radiological, nuclear, or high-yield explosive weapons, or of conventional weapons in violation of applicable law; (e) develop, deploy, or operate malware, ransomware, spyware, exploit kits, botnet infrastructure, or credential-harvesting tooling; (f) conduct surveillance of individuals without a lawful basis, including biometric identification, emotion inference, or location tracking in contravention of applicable law; (g) perform credit, employment, housing, insurance, education, or benefits decisioning in a manner that contravenes applicable anti-discrimination or automated decision-making law; (h) provide medical, legal, financial, or psychological advice that is presented as, or would reasonably be relied upon as, professional advice from a licensed practitioner, without appropriate authorization and disclosure; (i) circumvent authentication, access controls, digital rights management, paywalls, or rate limits of any third-party system; (j) generate or distribute academic, electoral, or governmental disinformation, or impersonate a public authority, official, or organization; (k) scrape, aggregate, or resell personal data in violation of applicable data protection law or a third party's terms of service; or (l) engage in any activity prohibited by the Acceptable Use Policy in Section 4.

Suprahire may add to this list on notice where necessary to protect Users, comply with law, or preserve Platform integrity.

2.5 Malicious Code

"Malicious Code" means any code, routine, dependency, or artifact designed or reasonably likely to:

(a) attempt to escape, subvert, probe, or fingerprint the Ephemeral Worker, hypervisor, kernel, or Runtime isolation boundary; (b) attempt to read, intercept, log, transmit, or persist a BYOK Credential, API Key, or any other secret beyond the scope and duration strictly required for the declared function; (c) attempt to reach any network destination not declared in the Manifest allowlist, including via DNS exfiltration, redirect chains, server-side request forgery, or side channels; (d) consume computational, memory, storage, or network resources materially in excess of declared requirements, including for cryptocurrency mining, distributed computation, or denial of service; (e) persist state across Executions, or attempt to influence, contaminate, or observe any other Execution or tenant; (f) disable, falsify, or interfere with metering, logging, signing, or ledger commitment; or (g) introduce a time bomb, logic bomb, back door, or covert channel.

Submission of Malicious Code is a material breach of these Terms. It permits Suprahire to terminate your Account immediately without notice, delist all of your Agents, withhold and set off all accrued and unpaid amounts against losses suffered, preserve and disclose evidence to law enforcement, and pursue all available remedies. Conduct within this Section may constitute an offence under the Prevention of Electronic Crimes Act, 2016 (Pakistan) and comparable computer-misuse legislation in other jurisdictions.

2.6 Third-Party and Open-Source Components

You must maintain an accurate inventory of third-party and open-source components in each Agent version and supply it to Suprahire on request. Where a component's license requires notice or source availability, you are solely responsible for satisfying that obligation, including by making the required notices available through the Listing.

You must remediate, within a commercially reasonable period appropriate to severity, any component in which a publicly disclosed vulnerability is identified. Suprahire may suspend an Agent pending remediation of a vulnerability that presents a material risk to the Platform or to Consumers.

2.7 Grant of Non-Exclusive Distribution License

Subject to these Terms, you grant Suprahire a worldwide, non-exclusive, royalty-free, sublicensable (to Consumers and to Suprahire's infrastructure providers solely as necessary to operate the Platform), non-transferable except as permitted under Section 7.13(e), revocable license, for the term during which the Agent is listed and for the limited tail period in Section 2.7(c), to:

(a) host, store, reproduce, containerize, scan, instrument, transmit, and execute the Agent within the Runtime, solely to make it available to Consumers and to operate, secure, meter, and audit the Platform; (b) reproduce and display the Agent's name, Listing description, Manifest-derived metadata, version history, Agent Card, and Reliability Profile within the Capability Index, in A2A and MCP discovery surfaces, in Platform documentation, and in Suprahire marketing referencing the Platform's catalogue; and (c) retain a copy of the Agent artifact for up to ninety (90) days after delisting, solely to complete in-flight Executions, resolve disputes, satisfy audit obligations, and comply with law.

This license conveys no ownership. Suprahire acquires no right to sell, sublicense for standalone distribution, decompile for competitive purposes, or create derivative works of your Agent, and will not use your Agent's source code to develop a competing agent. Suprahire does not use your Agent's source code, Manifest, or Payloads to train foundation models. The license terminates on delisting, subject only to paragraph (c).

You may delist an Agent at any time through the Platform. Delisting does not affect Executions already in flight, Execution Fees already settled, or your obligations in respect of Executions performed before delisting.

2.8 Listings and Reliability Profiles

Suprahire computes and publishes a Reliability Profile for each Agent from Execution Records, including success rate, median and tail latency, and volume band. Reliability Profiles are factual, derived from signed telemetry, and are published at Suprahire's discretion. You may not suppress, contest the publication of, or require alteration of a Reliability Profile, save where you demonstrate a computational error, which Suprahire will correct.

You must not manipulate a Reliability Profile, including by generating artificial Executions, self-dealing through affiliated Accounts, or selectively failing Executions from evaluative sources.

2.9 Pricing, Gross Transaction Value, and Revenue Share

You set the Execution Fee for each Agent in the Manifest, within any floor and ceiling published by Suprahire. Price changes apply prospectively to Executions initiated after the change takes effect.

For each settled Execution:

The Platform Fee is consideration for hosting, isolation, credential vaulting, metering, ledger signing, discovery and indexing, settlement, fraud and abuse control, and Consumer support relating to the Runtime.

The Platform Fee is calculated on the Execution Fee actually settled. Refunded, reversed, charged-back, and fraudulently generated Executions do not generate a Publisher share, and any amount already credited in respect of them is reversed against your balance.

Model inference costs are not part of GTV. Consumers pay Model Providers directly through their own BYOK Credentials. Suprahire neither collects nor remits, and takes no share of, any amount payable to a Model Provider.

Suprahire may change the Platform Fee on not less than sixty (60) days' prior notice. A change does not apply to Executions initiated before its effective date.

2.10 Payout Schedule, Reserves, and Set-Off

Payouts are made to the payment instrument you designate and verify. You are responsible for the accuracy of your payout details. Suprahire is not liable for funds misdirected because of details you supplied.

Suprahire may withhold, delay, or offset a payout, in whole or in part, where: (a) it reasonably suspects fraud, Reliability Profile manipulation, or breach of these Terms; (b) a chargeback, refund, or dispute is pending; (c) a third party has asserted a credible intellectual property or legal claim against your Agent; (d) withholding is required by law, court order, or a regulator; or (e) you owe amounts to Suprahire under any provision of these Terms, including Section 6.7.

Suprahire may maintain a rolling reserve against your balance, proportionate to your refund and dispute history, and will release it once the associated risk period has elapsed.

Cross-border payouts from Pakistan are subject to the foreign exchange regulations of the State Bank of Pakistan, and may be delayed by regulatory or correspondent-banking processes outside Suprahire's control.

2.11 Taxes and Withholding

You are an independent contractor, not an employee, agent, partner, or joint venturer of Suprahire. Nothing in these Terms creates a partnership or agency relationship.

You are solely responsible for determining, reporting, collecting, and remitting all taxes arising from your activity on the Platform, including income tax, sales tax, value added tax, goods and services tax, and any digital services tax, in every jurisdiction in which you are liable.

Amounts stated in these Terms are exclusive of tax. Where Suprahire is required to collect tax on your behalf, it will be added to the Execution Fee and remitted as required.

Suprahire may withhold from your payouts any amount it is required to withhold under applicable law, including under the Income Tax Ordinance, 2001 (Pakistan) and any applicable non-resident withholding regime. Suprahire may require you to supply valid tax documentation — including a taxpayer identification number, IRS Form W-8BEN, W-8BEN-E, or W-9, or a local equivalent — before making any payout, and may withhold at the maximum applicable statutory rate, or suspend payouts entirely, until valid documentation is supplied. Suprahire will provide such withholding certificates or statements as it is required by law to issue.

You will indemnify Suprahire against any tax, penalty, or interest assessed against Suprahire because of your failure to comply with this Section.

2.12 Versioning, Support, and Deprecation

Each Agent version is immutable once published. Changes are published as new versions. Suprahire retains version history for the Trust Ledger's integrity and for Consumer reproducibility.

You must give Consumers not less than thirty (30) days' notice before deprecating a version that is in active use, through the mechanism Suprahire provides. Suprahire may extend or shorten this period where necessary to protect Consumers or address a security defect.

You are responsible for support relating to your Agent's functionality, accuracy, and output. Suprahire is responsible only for the Runtime.

2.13 Publisher Indemnity

Your indemnification obligations are set out in Section 6.7 and are incorporated here by reference.

Section 3 — Consumer Terms

This Section applies to you in your capacity as a Consumer, in addition to all other Sections.

3.1 Consumer Role

As a Consumer, you discover Agents through the Capability Index and invoke them through the Runtime, whether directly, through an application you operate, or through an autonomous system acting under your Account.

You acquire no ownership of, and no license to, an Agent's source code. You acquire the right to have the Agent executed on your Payload, on the terms published in the Listing, for the Execution Fee.

3.2 Bring Your Own Key — Your Responsibility

Executions that require model inference are performed using your Model Provider credentials. You warrant, in respect of each BYOK Credential you supply, that:

(a) you own it or are expressly authorized by its owner to supply it to the Platform and to have it used for Executions you initiate; (b) supplying it to Suprahire, and Suprahire's injection of it into an Ephemeral Worker for the duration of an Execution, does not breach your agreement with the Model Provider or any third party; (c) it is scoped to the narrowest permission set sufficient for its purpose, and is subject to any spending cap, rate limit, or usage restriction you consider appropriate; and (d) you will revoke it at the Model Provider immediately upon any suspected compromise, and will remove it from the Credential Vault when it is no longer required.

You are solely and exclusively responsible for all charges, quota consumption, rate limiting, and account consequences incurred at the Model Provider through your BYOK Credentials, including where those charges result from an Agent behaving unexpectedly, from an autonomous system invoking Agents at volume, or from a retry loop. Suprahire does not monitor, cap, reconcile, or reimburse Model Provider spend.

3.3 Credential Vault Handling

Suprahire handles BYOK Credentials as follows:

(a) they are encrypted at rest in the Credential Vault under envelope encryption, with data encryption keys held in a managed key service and segregated per tenant; (b) they are decrypted only in the volatile memory of an Ephemeral Worker, only at the moment of injection, and only for the Execution you initiated; (c) they are destroyed on termination of the Ephemeral Worker, whether the Execution succeeded, failed, or was cancelled; (d) they are never written into a container image, an Agent artifact, an Execution Record, a log line, a metric, a trace, or a backup; and (e) they are never used for any purpose other than performing the Execution you initiated, and are never used to train any model.

These commitments are described more fully in Section 3 of the Privacy Policy. They are commitments as to Suprahire's architecture and processes. They are not a warranty that any system is immune from compromise, and they do not extend to the Agent's own conduct within its declared network allowlist, for which the Publisher is responsible under Section 2.5(b).

3.4 Compliance with Model Provider Terms

Your use of a Model Provider through the Platform remains governed by your agreement with that Model Provider. You are responsible for ensuring that every Execution you initiate complies with that agreement, including its acceptable use policy, usage limits, content restrictions, and any restriction on third-party or automated access.

Suprahire is not a party to your agreement with any Model Provider, has no visibility into your entitlements under it, and is not liable for any suspension, throttling, termination, or charge imposed by a Model Provider.

3.5 No Inference Billing by Suprahire

For the avoidance of doubt: Suprahire does not purchase, resell, mark up, bill for, or take any share of model inference. Execution Fees are consideration for the Agent's function and the Runtime's operation only. Model inference is a direct commercial relationship between you and your Model Provider.

3.6 Execution Fees and the Reserved Transaction Balance

The Execution Fee applicable to an Execution is the fee published on the Listing at the moment of invocation.

On initiation of an Execution, Suprahire authorizes and holds the Execution Fee against your Account as a Reserved Transaction Balance. On successful completion, the reservation settles and is split under Section 2.9. On a Runtime Failure, the reservation is released in full under Section 3.8.

You must maintain sufficient funds or a valid payment instrument. Suprahire may decline, queue, or throttle Executions where funds are insufficient, and may charge interest on overdue amounts at the lower of 1.5% per month or the maximum rate permitted by law, together with reasonable costs of collection.

Fees are exclusive of tax. Where Suprahire is required to charge indirect tax on the Execution Fee, it will be added and shown separately.

3.7 Execution Records and the Trust Ledger

Every Execution generates an Execution Record, committed to the Trust Ledger and cryptographically signed by Suprahire. An Execution Record contains, at minimum: the Agent identifier and version, a cryptographic hash of the input Payload and of the output Payload, the Execution start and end timestamps, duration, terminal status, failure classification, the caller type (human, A2A, or MCP), and the Execution Fee.

An Execution Record does not contain the Payload itself. It contains hashes, which allow you to prove what was submitted and returned without Suprahire retaining the content.

Execution Records are available to you through the Platform and are verifiable against Suprahire's published signing keys. The Execution Record is the authoritative record of an Execution and its outcome, and is the evidential basis for billing, refunds, Reliability Profiles, and dispute resolution, absent demonstrable error in the Runtime's recording or signing.

3.8 Automated Refund Policy

Every Execution is classified in its Execution Record into exactly one of three failure classes. Refund treatment follows the classification automatically.

Refunds under this Section are made to the Reserved Transaction Balance or original payment instrument, at Suprahire's election, normally within one (1) business day of classification.

Model Provider charges are never refundable by Suprahire, in any class, because Suprahire never collects them. A Runtime Failure occurring after inference has been billed by your Model Provider will refund the Execution Fee but cannot recover the inference cost.

Suprahire may, at its sole discretion and without setting a precedent, issue a goodwill credit where an Execution falls outside these classes but produced a materially unjust result.

3.9 Disputes with Publishers

Where you consider that an Agent has materially failed to perform as described in its Listing, you may raise a dispute through the Platform within thirty (30) days of the Execution. Suprahire will make available the relevant Execution Records to both parties and may, at its discretion, mediate, issue a credit, reverse a Publisher share, or delist the Agent.

Suprahire's role is that of an intermediary. Suprahire does not guarantee any outcome and does not assume the Publisher's liability. Nothing in this Section limits your right to pursue the Publisher directly.

3.10 Payload Responsibility

You are responsible for the Payloads you submit. You warrant that you have all rights necessary to submit each input Payload and to have it processed by the Agent you selected, and that doing so does not violate any law, third-party right, or contractual restriction.

Do not submit special-category personal data, protected health information, payment card data, government identifiers, or material subject to legal privilege or export control, unless you have independently satisfied yourself that the Agent you have selected is appropriate for it and you have executed any data processing terms Suprahire makes available for that purpose. Suprahire does not inspect Payloads and cannot enforce restrictions of which it has no knowledge.

3.11 Machine-to-Machine Invocation

Executions may be initiated autonomously, through A2A Agent Cards or MCP endpoints. Machine-initiated Executions are subject to:

(a) automated rate limiting, concurrency ceilings, and per-Account spending controls; (b) identity verification of the calling principal, and cryptographic validation of request signatures and Agent Card provenance; and (c) anomaly detection, which may throttle, queue, or reject requests exhibiting abusive or runaway patterns.

These controls exist to protect the Platform. They are not a financial safety net for you. You must configure your own limits. You remain liable for every Execution initiated under your credentials, including by an autonomous system operating in an unintended loop.

You must not forge, replay, or misrepresent an Agent Card, a caller identity, or a request signature, or attempt to invoke an Agent through a channel that circumvents metering or ledger commitment.

Section 4 — Acceptable Use Policy

The Acceptable Use Policy ("AUP") applies to every User, every Agent, every Execution, and every Machine Principal. Breach of the AUP is a material breach of these Terms.

4.1 General Prohibitions

You must not use the Platform to do, or attempt to do, anything unlawful, or anything that infringes the rights of, or is deceptive, defamatory, or harmful to, any person. You must not use the Platform in breach of any sanctions or export control regime referenced in Section 1.3, or to provide the Platform's benefits to any restricted party.

4.2 Sandbox and Isolation Integrity

You must not:

(a) attempt to escape, breach, or circumvent the Ephemeral Worker, microVM, hypervisor, kernel, or container isolation boundary; (b) reverse-engineer, decompile, disassemble, fingerprint, or probe the Runtime, its isolation mechanisms, its scheduling logic, its metering, or its signing infrastructure, except to the extent this restriction is unenforceable under applicable law; (c) attempt to escalate privileges, remount filesystems, load kernel modules, or restore dropped capabilities; (d) attempt to read, influence, or infer the state, Payload, memory, or credentials of any other Execution or tenant, including through timing, cache, speculative-execution, or other side-channel techniques; (e) attempt to persist state, artifacts, or processes beyond the lifetime of an Ephemeral Worker; or (f) disable, tamper with, falsify, or evade metering, logging, signing, or Trust Ledger commitment.

Nothing in this Section prohibits good-faith security research conducted strictly in accordance with a written authorization issued by Suprahire in advance. Requests may be sent to legal@suprahire.com.

4.3 Network Abuse

You must not use the Platform, or an Agent's declared network allowlist, to:

(a) reach any destination not declared in the Manifest, or to use an allowlisted destination as a proxy, relay, redirector, or tunnel to reach an undeclared destination; (b) conduct port scanning, vulnerability scanning, enumeration, or reconnaissance against any system you do not own or have documented authorization to test; (c) conduct or contribute to a denial-of-service or amplification attack; (d) perform server-side request forgery against internal, metadata, or link-local address space; (e) exfiltrate data through DNS, timing, or other covert channels; or (f) send unsolicited bulk communications, or operate infrastructure supporting them.

4.4 Model Abuse

You must not use the Platform to:

(a) circumvent, disable, or degrade any safety system, content filter, refusal behaviour, or usage policy of a Model Provider; (b) construct, distribute, or operate jailbreaks, or Agents whose principal purpose is to elicit prohibited model behaviour; (c) conduct prompt-injection attacks against a third party's agent, tool, or data source; or (d) extract, distill, reproduce, or reverse-engineer the weights, architecture, training data, or system prompts of any Model Provider's model, or use outputs to train a competing model where the Model Provider's terms prohibit it.

4.5 Resource Abuse

You must not use the Platform for cryptocurrency mining, proof-of-work computation, distributed computing unrelated to a declared Agent function, bulk media transcoding, torrenting or file distribution, or any workload whose principal purpose is to consume compute, storage, or bandwidth rather than to perform the Agent's declared function.

You must not evade rate limits, quotas, concurrency ceilings, or spending controls, including by rotating Accounts, API Keys, Machine Principals, or source addresses.

4.6 Unlawful Data Extraction

You must not use the Platform to:

(a) scrape, harvest, or extract data in violation of applicable law, a website's terms of service, or a technical access control; (b) compile, enrich, or resell databases of personal data without a lawful basis and all required notices and consents; (c) conduct credential stuffing, password spraying, or account takeover against any system; (d) de-anonymize, re-identify, or infer sensitive attributes about individuals without a lawful basis; or (e) access, retain, or process personal data beyond what the Agent's declared function requires.

4.7 Enforcement

Suprahire may investigate suspected AUP breaches and may, proportionately to the severity and to the risk presented:

(a) throttle, queue, or reject requests; (b) suspend or terminate an Execution in progress; (c) suspend, delist, or remove an Agent; (d) suspend or terminate an Account or Machine Principal, with or without notice; (e) withhold, reverse, or set off amounts otherwise payable; (f) preserve evidence, including Execution Records and access logs; and (g) report conduct to law enforcement or a regulator, and cooperate with lawful process.

Where circumstances permit, Suprahire will give notice and an opportunity to remediate. Where the conduct presents an immediate risk to the Platform, to Users, or to third parties, Suprahire may act first and notify afterwards.

Suprahire's failure to enforce a provision on any occasion is not a waiver of its right to enforce it subsequently.

Section 5 — Intellectual Property

5.1 Platform Intellectual Property

As between the parties, Suprahire owns and retains all right, title, and interest in and to the Platform, including the Runtime, the Trust Ledger, the Capability Index, the Credential Vault, all APIs, SDKs, schemas, documentation, user interfaces, and the compilations, aggregations, models, and analytics derived from Platform operation, together with all intellectual property rights in them.

The Suprahire name, logo, and marks are the property of Suprahire. No right to use them is granted except as expressly set out in Section 5.7.

Except as expressly granted in these Terms, no license is granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved.

5.2 Publisher Intellectual Property

Publishers retain all right, title, and interest in and to their Agents, including all source code, models, weights, prompts, configuration, and documentation. Suprahire receives only the limited license in Section 2.7, and acquires no ownership interest of any kind.

5.3 Consumer Intellectual Property

Consumers retain all right, title, and interest in and to their input Payloads and, as between the Consumer and Suprahire, in and to the output Payloads returned by an Execution. Suprahire claims no ownership of, and takes no license to exploit, any Payload.

Suprahire processes Payloads solely to perform the Execution and to compute the hashes recorded in the Execution Record. Payloads are not retained after the Ephemeral Worker terminates.

Ownership of an output Payload as between a Consumer and a Publisher, and any rights a Model Provider may assert in generated content, are governed by the Listing and by the Consumer's agreement with the Model Provider. Suprahire makes no determination and gives no warranty on that question.

5.4 Execution Records and Reliability Profiles

Suprahire owns the Trust Ledger, the Execution Records within it, and all Reliability Profiles and aggregate statistics derived from them. Because Execution Records contain hashes rather than Payloads, this ownership does not extend to any Payload content.

Suprahire may publish, display, and license Reliability Profiles and aggregate, de-identified Platform statistics, provided it does not thereby disclose any Payload, any Consumer's identity in connection with a specific Execution, or any Publisher's source code.

5.5 No Training on Customer Content

Suprahire does not use Payloads, BYOK Credentials, Agent source code, or Manifests to train, fine-tune, or evaluate any foundation model, whether its own or a third party's, and does not disclose them to any third party for that purpose. This commitment is repeated and elaborated in Section 3 of the Privacy Policy and is a material term of these Terms.

5.6 Feedback

If you provide Suprahire with suggestions, feature requests, bug reports, or other feedback, you grant Suprahire a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use and exploit it without restriction or compensation. Feedback is provided voluntarily and is not confidential.

5.7 Use of Marks

You may use the Suprahire name and marks solely in plain text, solely to state factually that your Agent is available on, or your product integrates with, Suprahire, and only in accordance with any brand guidelines Suprahire publishes. You must not use the marks in a manner suggesting endorsement, partnership, or certification. Suprahire may revoke this permission at any time.

By listing an Agent, you permit Suprahire to display your name or trading name and Agent name in the Capability Index and in materials describing the Platform's catalogue. You may withdraw this permission for marketing use, other than in-catalogue display, by notice to legal@suprahire.com.

5.8 Intellectual Property Complaints and Repeat Infringers

Suprahire respects intellectual property rights. If you believe an Agent or Listing infringes your rights, send a notice to legal@suprahire.com containing:

(a) identification of the right asserted and evidence of your ownership or authority to act; (b) identification of the Agent or Listing complained of, with sufficient particularity to locate it; (c) a statement of the basis on which you assert infringement; (d) your contact details; (e) a statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law; and (f) a statement, made under penalty of perjury where your jurisdiction provides for it, that the information in the notice is accurate.

Suprahire will review notices promptly and may suspend or delist the Agent pending resolution. Suprahire will notify the Publisher, who may submit a counter-notice. Suprahire maintains a repeat-infringer policy and will terminate the Account of any Publisher who is the subject of repeated substantiated notices.

Knowingly submitting a materially false notice or counter-notice may render you liable for damages.

Section 6 — Warranties, Disclaimers, Service Levels, Liability, and Indemnification

6.1 Mutual Warranties

Each party warrants that it has the legal power and authority to enter into these Terms and that its performance will comply with all laws applicable to it.

6.2 Service Availability Target

Suprahire targets monthly availability of the Runtime's Execution API of 99.5%, measured as the percentage of the calendar month in which the API is capable of accepting and scheduling Executions, excluding: (a) scheduled maintenance notified at least twenty-four (24) hours in advance; (b) emergency maintenance necessary to address a security or integrity risk; (c) failures attributable to an Agent, a Consumer, a Model Provider, or any third-party network or dependency; and (d) Force Majeure Events.

This is an operational target, not a service level agreement, and it does not create a warranty, condition, guarantee, or entitlement to any service credit, refund, or remedy. The Platform is provided "AS IS" and "AS AVAILABLE". Nothing in this Section limits the automatic refund entitlement for Runtime Failures in Section 3.8, which is your sole and exclusive remedy for a failed Execution.

Suprahire may modify, suspend, or discontinue any part of the Platform. For a discontinuation that materially degrades the Platform, Suprahire will give not less than ninety (90) days' notice where practicable.

6.3 Third-Party Agents

Agents are authored, controlled, priced, and supported by Publishers, not by Suprahire. Suprahire does not review Agents for accuracy, fitness, safety, or legality, does not endorse them, and gives no warranty in respect of them. Any review Suprahire performs is for Platform integrity only.

You select and rely on an Agent at your own risk. Reliability Profiles describe past operational behaviour and are not a prediction, a recommendation, or a warranty of future performance.

6.4 Model Providers and Third-Party Services

Suprahire does not control any Model Provider and gives no warranty as to the availability, accuracy, latency, cost, safety, or continuity of any Model Provider or other third-party service. Model outputs may be inaccurate, incomplete, biased, or unsuitable. You must independently verify any output before relying on it, and must not rely on any output for medical, legal, financial, safety-critical, or other consequential decisions without qualified human review.

6.5 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL AGENTS, OUTPUTS, EXECUTION RECORDS, RELIABILITY PROFILES, AND RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SUPRAHIRE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. SUPRAHIRE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY AGENT WILL PRODUCE ACCURATE OR SUITABLE OUTPUT, OR THAT ISOLATION MECHANISMS WILL BE IMPENETRABLE.

Some jurisdictions do not permit the exclusion of certain warranties. Where the law of your jurisdiction so provides, the exclusions above apply only to the maximum extent permitted, and nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.

6.6 Limitation of Liability

Exclusion of indirect loss. To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, anticipated saving, goodwill, opportunity, or data, however caused and on any theory of liability, whether or not the party was advised of the possibility of such loss.

Cap on liability. To the maximum extent permitted by law, Suprahire's aggregate liability arising out of or relating to these Terms or the Platform, in the twelve (12) month period preceding the event giving rise to the claim, will not exceed the greater of (a) the total amount of Platform Fees actually retained by Suprahire from you in that period, and (b) USD 100.00.

Model Provider charges excluded. Suprahire's liability expressly excludes any charge, quota consumption, or account consequence incurred at a Model Provider through your BYOK Credentials, in all circumstances.

Carve-outs. The exclusions and cap above do not apply to: (a) either party's liability for death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) your obligation to pay amounts due; (d) your indemnification obligations under Sections 6.7 and 6.8; (e) your breach of Sections 4 or 5; or (f) any liability that cannot lawfully be excluded or limited.

Allocation of risk. You acknowledge that the fees charged by Suprahire reflect this allocation of risk, that these limitations are an essential basis of the bargain between the parties, and that they apply even if a limited remedy fails of its essential purpose.

6.7 Indemnification by Publishers

You will defend, indemnify, and hold harmless Suprahire, its founder, personnel, contractors, and successors from and against any claim, demand, action, proceeding, or investigation brought by a third party, and all resulting losses, damages, liabilities, fines, penalties, settlements, and reasonable legal and professional fees, to the extent arising out of or relating to:

(a) any allegation that an Agent you published, or any component of it, infringes or misappropriates a third party's intellectual property or other rights; (b) Malicious Code contained in, introduced by, or introduced through an Agent you published, including any attempt to escape isolation, exfiltrate credentials or data, or compromise another tenant; (c) any breach by you of the warranties in Section 2.3, the prohibitions in Section 2.4, or the AUP; (d) any personal data processed by your Agent in breach of applicable data protection law, or in excess of what the Agent's declared function requires; (e) any regulatory action, tax assessment, or claim arising from the operation, marketing, or output of your Agent; and (f) your failure to comply with any third-party or open-source license governing a component of your Agent.

6.8 Indemnification by Consumers

You will defend, indemnify, and hold harmless Suprahire, its founder, personnel, contractors, and successors from and against any claim, demand, action, proceeding, or investigation brought by a third party, and all resulting losses, damages, liabilities, fines, penalties, settlements, and reasonable legal and professional fees, to the extent arising out of or relating to:

(a) your input Payloads, including any allegation that they infringe a third party's rights or were submitted without a lawful basis; (b) your use of, or reliance on, an output Payload; (c) your supply or use of a BYOK Credential, including any breach of your agreement with a Model Provider or any unauthorized use of a credential you did not own or were not authorized to supply; (d) Executions initiated under your Account or by a Machine Principal you operate; and (e) your breach of the AUP or of any law.

6.9 Indemnification Procedure

The indemnified party will (a) notify the indemnifying party promptly in writing of the claim, provided that any delay relieves the indemnifying party only to the extent it is materially prejudiced; (b) give the indemnifying party sole control of the defence and settlement, save that no settlement imposing a non-monetary obligation on, or admission of liability by, the indemnified party may be made without its prior written consent, not to be unreasonably withheld; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate with counsel of its own choosing at its own cost.

Section 7 — Term, Termination, Suspension, Governing Law, and Dispute Resolution

7.1 Term

These Terms commence when you first accept them under Section 1.1 and continue until terminated under this Section.

7.2 Termination by You

You may terminate at any time by closing your Account through the Platform. Termination takes effect once all in-flight Executions have completed or failed and all outstanding amounts have been settled.

Termination does not entitle you to a refund of Execution Fees already settled, and does not relieve you of obligations accrued before termination.

7.3 Termination or Suspension by Suprahire

Suprahire may suspend or terminate your Account, your access, or any Agent:

(a) immediately, on notice, for material breach of these Terms, including breach of Section 2.5 or Section 4; (b) on thirty (30) days' notice, where you are in breach of a non-material provision and have failed to remedy it within fifteen (15) days of written notice; (c) immediately, where required by law, court order, regulator, or payment network; (d) immediately, where continued provision presents a material security, legal, financial, or reputational risk to Suprahire, its Users, or third parties; (e) immediately, where you become insolvent, enter liquidation or administration, or make a general assignment for the benefit of creditors; or (f) on ninety (90) days' notice, for convenience, in which case Suprahire will pay out all accrued balances in accordance with Section 2.10 without applying the minimum payout threshold.

7.4 Emergency Suspension

Suprahire may suspend an Account, an Agent, or an Execution in progress, without prior notice, where it reasonably believes doing so is necessary to prevent imminent harm to the Platform, to a User, or to a third party, or to comply with law. Suprahire will notify you as soon as reasonably practicable and will restore access once the risk is resolved, unless grounds for termination exist.

7.5 Effect of Termination

On termination:

(a) your right to access the Platform ceases immediately, save for a thirty (30) day export window during which Suprahire will make your Execution Records and Account data available for export in a structured, machine-readable format; (b) Publishers' Agents are delisted; Suprahire may retain the Agent artifact for the period in Section 2.7(c); (c) accrued and undisputed Publisher balances are paid on the next payout cycle following the clearing period, net of any set-off under Section 2.10, and subject to the minimum payout threshold except where Section 7.3(f) applies; (d) Consumers' unspent balances, less amounts due, are refunded to the original payment instrument on request within ninety (90) days; (e) BYOK Credentials in the Credential Vault are destroyed within seven (7) days; and (f) Suprahire retains Execution Records and financial records as required by the retention schedule in Section 5 of the Privacy Policy.

Survival. Sections 1.2, 2.3, 2.5, 2.11, 3.2, 3.5, 3.10, 5, 6, and 7, and any provision which by its nature should survive, survive termination.

7.6 Governing Law

These Terms, and any dispute, claim, or obligation arising out of or in connection with them, their subject matter, or their formation, whether contractual or non-contractual, are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of laws principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

7.7 Informal Resolution

Before commencing arbitration, the parties will attempt in good faith to resolve the dispute informally for a period of thirty (30) days following written notice of the dispute sent to legal@suprahire.com, or to the address on your Account. The notice must describe the dispute and the relief sought. This period is a condition precedent to arbitration and tolls any applicable limitation period.

7.8 Binding Arbitration

If a dispute is not resolved under Section 7.7, it will be finally resolved by binding arbitration administered under the Rules of Arbitration of the International Chamber of Commerce, by a sole arbitrator appointed in accordance with those rules. The seat of arbitration is Karachi, Pakistan. The language is English. The award is final and binding and may be entered in any court of competent jurisdiction.

Arbitration and enforcement are subject to the Arbitration Act, 1940 (Pakistan) and, in respect of foreign awards, the Recognition and Enforcement (Arbitration Agreements and Foreign Arbitral Awards) Act, 2011 (Pakistan), which gives effect to the New York Convention.

Each party bears its own legal costs. Arbitrator and administrative fees are borne as the arbitrator directs, save that where you are an individual acting for purposes outside your trade or profession, Suprahire will bear those fees to the extent they exceed the cost of filing in a court of competent jurisdiction.

7.9 Class Action Waiver

Disputes will be arbitrated only on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated, or representative proceeding, and the arbitrator has no authority to consolidate claims or preside over any representative proceeding. If this Section is held unenforceable in respect of a particular claim, that claim is severed and may proceed in court, and the remainder of Section 7.8 continues to apply to all other claims.

7.10 Carve-Outs from Arbitration

Notwithstanding Sections 7.8 and 7.9, either party may:

(a) seek urgent injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, or Platform integrity, without first exhausting Section 7.7; and (b) bring an individual claim within the jurisdictional limit of a small claims or equivalent tribunal.

7.11 Consumer Rights

Where you are an individual contracting for purposes outside your trade, business, craft, or profession, and the mandatory law of your country of residence confers rights that cannot be derogated from by agreement:

(a) nothing in these Terms deprives you of the protection of those mandatory provisions; (b) you may bring proceedings in the courts of your country of residence; and (c) Sections 7.6, 7.8, and 7.9 apply only to the extent permitted by that mandatory law.

7.12 Arbitration Opt-Out

You may opt out of Sections 7.8 and 7.9 by sending written notice to legal@suprahire.com within thirty (30) days of first accepting these Terms, stating your name, Account identifier, and an unambiguous statement that you opt out of arbitration. Opting out does not affect any other provision and will not prejudice your Account.

7.13 General Provisions

(a) Entire agreement. These Terms, together with the Privacy Policy and any executed addendum, constitute the entire agreement between the parties and supersede all prior proposals, representations, and understandings on their subject matter. Neither party has relied on any statement not set out in these Terms, save that nothing excludes liability for fraudulent misrepresentation.

(b) Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to render it enforceable, or if modification is not possible, severed. The remainder continues in full force.

(c) No waiver. A failure or delay in exercising a right is not a waiver of it. A single or partial exercise does not preclude further exercise.

(d) No third-party beneficiaries. These Terms confer no right on any person who is not a party, save that Suprahire's founder, personnel, contractors, and successors may enforce Sections 6.6, 6.7, and 6.8.

(e) Assignment. You may not assign or transfer these Terms without Suprahire's prior written consent. Suprahire may assign these Terms in whole to a successor entity, including on incorporation of the business, or in connection with a merger, acquisition, reorganization, or sale of substantially all assets, on notice to you.

(f) Force majeure. Neither party is liable for failure or delay in performance, other than an obligation to pay, caused by an event beyond its reasonable control, including act of God, natural disaster, war, terrorism, civil unrest, epidemic, governmental action, sanctions, labour dispute, failure of the internet or of telecommunications, power failure, or failure of a Model Provider or infrastructure provider (a "Force Majeure Event"). The affected party will notify the other and use reasonable efforts to resume performance.

(g) Notices. Suprahire may give notice by email to the address on your Account, by notice within the Platform, or by posting to suprahire.com. You must give notice to legal@suprahire.com. Notice is deemed given on the next business day after transmission.

(h) Electronic communications. You consent to receive communications electronically and agree that electronic communications satisfy any legal requirement that a communication be in writing.

(i) Export control and sanctions. You will comply with all applicable export control and sanctions laws, and will not export, re-export, or make the Platform available to any restricted party or embargoed destination.

(j) Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version governs in the event of conflict.

(k) Headings. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation".

(l) Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.

Contact

Questions, notices, legal process, intellectual property complaints, and arbitration opt-outs:

legal@suprahire.com

Suprahire · Karachi, Sindh, Pakistan